FAQs
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and shipping method.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping availability may vary by country.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
Can I cancel my order?
Orders may be canceled before fulfillment begins. Once shipped, orders cannot be canceled.
What is your return policy?
Eligible returns are accepted within 30 days of delivery for unused and unopened products.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery and provide clear photos of the damaged item.
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods.
How do I contact customer support?
You can contact our support team anytime at beauvaishhc@gmail.com.
Are your products authentic?
Yes, all products offered by BLUXURIOUS COSMETICS are carefully selected to meet high quality standards.
Can I change my shipping address after placing an order?
Address changes may be possible before order processing begins. Contact us immediately for assistance.
Why hasn't my tracking information updated?
Tracking information may take 24–48 hours to update after shipment.
What if my package is marked delivered but I haven't received it?
Please check with neighbors, household members, or your local carrier before contacting support.
Are your skincare products suitable for all skin types?
Most products are formulated for a wide range of skin types; however, results may vary by individual.
Do you offer free shipping?
Free shipping promotions may be available on qualifying orders and will be shown during checkout.
Can I return an opened product?
For hygiene reasons, opened or used cosmetic products are generally not eligible for return unless defective.
What should I do if I receive the wrong item?
Contact our support team within 48 hours of delivery with photos and your order details.
Do you offer wholesale or bulk purchasing?
For wholesale and bulk order inquiries, please contact us via email.
Is my payment information secure?
Yes. All transactions are processed through encrypted and secure payment gateways.
How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow our official channels for updates, launches, and exclusive offers.